This privacy policy applies to all content on this website that is published by La Vinaventura.
If you have any questions about how we use your personal information, please contact our privacy officer at hola@lavinaventura.com.
Information we collect and why
This section details the information we may collect about you. We explain why and how we use it in later sections.
Information we obtain through cookies and similar tools
We use cookies (and similar technologies) and analytics tools on our websites to collect information about you. This information may be used to improve website performance and enhance the user experience. We provide detailed information about cookies and similar technologies in our Cookie Policy; examples include:
- Your location: we use cookies to display information that is most relevant to your location.
- Your usage: we use cookies to understand how our customers use our websites.
- Your device: we use cookies to understand the type of device you are using in order to show you the best version of the website.
If you wish to manage your cookies, please follow the instructions in the section “How to manage cookies” within our Cookie Policy.
Information we obtain through the contact form
Contact details: name and email address.
Web Beacons
We use web beacons on our web pages and in our emails. When we send emails to newsletter members, we may track behavior such as who opened the emails and who clicked on links. This allows us to measure the performance of our email campaigns and improve our features for specific member segments.
Legal basis for processing
We only process personal information when we have your user consent; that is, when you have given us explicit permission to process personal information for a specific purpose. For example, if you complete one of our communication forms, we will ask for your consent if we wish to use your personal information for any other purpose.
You have the right to withdraw this consent at any time. You can manage your preferences by contacting our Data Protection Officer at hola@lavinaventura.com.
How do we use your personal information?
We collect personal information for one main reason: to improve and maintain the performance of our website and to provide you with the best possible user experience.
We collect personal information for three main reasons:
- Improve and maintain performance: to provide you with the best possible user experience, we must ensure that our products and services work as they should.
- Communicate product updates and offers: we want you to get the most out of our products or services, including showing you our latest content and newsletters. You can change your preferences at any time by contacting our privacy officer at hola@lavinaventura.com.
With whom do we share your personal information?
We do not disclose your personal information to any third party unless required by applicable laws, court orders or other valid legal processes.
How long do we keep your personal information?
A summary of the retention period for your personal information:
| Data category | Example | Retention period | Reason for the period |
|---|---|---|---|
| Commercial | Customers | Up to 5 years after the end of any commercial relationship | To inform you about our products and services |
| Commercial | Contact form | Up to 5 years after the end of any commercial relationship | To respond to and manage the user’s requests |
| Marketing | Newsletter | Until you indicate that you no longer wish to receive it | To inform you about our products and services |
Data will be stored strictly for the time necessary solely for the performance of the legally established obligations. Sometimes it is necessary to keep your personal information for longer periods, for example:
- If there is a legal requirement to retain it;
- If we require the information for legal reasons or there is a legitimate need for us to retain it;
- To ensure we do not contact you if you have asked us not to do so.
How do we keep your personal information secure?
We have appropriate technical and organizational security measures in place to ensure that our users’ information is protected against unauthorized or accidental access, use, alteration or loss.
Your rights
Under data protection laws, you have rights in relation to the personal data we manage about you. These rights include:
- The right to object to direct marketing;
- The right to access the personal data we process about you;
- The right to request the deletion of your personal data;
- The right to request the correction of your personal data.
You may exercise these rights by contacting our Privacy Officer at hola@lavinaventura.com.
Where does this privacy policy apply?
Personal information collected by the CUSTOMER.
Our website may contain links to third-party websites that are not subject to this privacy policy. We are not responsible for their content, use of personal information, or security practices.
If you have a question about the processing of your personal information, please contact our Privacy Officer at hola@lavinaventura.com.
Changes to this privacy policy
This policy is effective as of 24/05/2018.
Any changes we make to this privacy policy will be published on this page, stating the date of the most recent update.